STORE POLICY
CUSTOMER CARE
At The Olive Promise Co., every detail matters — from what we create to how we care for those who support our work. Our policies are here to offer clarity while honoring the intention behind what we do.
Once an order is placed, it is processed promptly and prepared with care.
Please review all details before completing your purchase, as changes or cancellations may not be possible once an order has been fulfilled.
If you notice an error, reach out as soon as possible and we’ll do our best to help.
If you have questions about an order, a product, or our policies, we’re always glad to hear from you.
Please visit our Contact page and allow 1–2 business days for a response.
CURATED ITEMS
Some items available in our shop are thoughtfully curated from partners whose work aligns with our mission. Availability and restocks may vary, and these pieces are offered in limited quantities.
GIVING BACK / PRAYER & CARE
A portion of every purchase supports organizations aligned with our values and mission.
Details about quarterly giving are shared on our Give Back page.
Thank you for being part of that impact.
Every order is prayed over before it leaves us — quietly and intentionally — as part of our commitment to care beyond the product itself.
PRIVACY
At The Olive Promise Co., your trust matters. We are committed to caring for your personal information with intention, discretion, and respect.
Information We Collect
When you make a purchase or reach out to us, we may collect limited personal information such as:
Name
Email address
Shipping and billing address
Payment information (processed securely through third-party providers)
We collect only what is necessary to fulfill your order or respond to your inquiry.
How Your Information Is Used
Your information is used solely to:
Process and ship orders
Communicate order updates
Respond to inquiries or prayer requests
Share occasional updates if you’ve opted into our email list
We do not sell, trade, or rent your personal information.
Payment Security
All payment transactions are processed through secure, trusted third-party platforms.
The Olive Promise Co. does not store or have access to your full payment details.
Email Communication
If you choose to join our email list, you may receive thoughtful updates about new offerings, seasonal releases, or brand news.
You may unsubscribe at any time using the link provided in our emails.
Prayer Requests & Sensitive Information
Prayer requests are received with care and confidentiality.
They are read privately and never shared, published, or discussed outside of our team.
Cookies & Site Analytics
Our website may use cookies or analytics tools to improve functionality and understand site traffic. These tools collect general, non-identifiable information and do not personally identify you.
Children’s Privacy
Our site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Your Privacy Choices
You may request to:
Update your personal information
Be removed from our email list
Ask questions about how your information is handled
Please contact us through our Contact page for assistance.
Safety & Community Care
We are committed to maintaining a respectful and safe space across our site and communications. Any abusive, harmful, or inappropriate messages may not receive a response.
Policy Updates
This Privacy & Safety policy may be updated occasionally to reflect changes in our practices. Updates will be posted here.
PAYMENT METHODS
We accept the following forms of payment for purchases made on our site:
Major credit and debit cards (Visa, Mastercard, American Express, Discover)
Shop Pay
Apple Pay
Google Pay
All payments are processed securely through trusted third-party providers.
The Olive Promise Co. does not store or have access to your full payment details.